Last updated: January 26, 2026

Company Name: Zhijiang Botui Trading Co., Ltd.

Address: Room 1105, Building 1, E-commerce Industry Park, No. 28-1 Donghu Avenue, Majia Town, Zhijiang City, Yichang, Hubei Province, China

Authorized Director: Bao Junliang

Social Credit Code: 91420583MAK4M80B9E

Email: service@mail.sykenixor.com

Phone: 19202533461

Thank you for choosing our department store products in the U.S., including home décor items (ceramic vases, Chinese-style screen desktop ornaments, handwoven tapestries), stationery and gifts (wooden stamps, vintage feather pens), lifestyle essentials (creative fruit forks, silicone coasters), and aromatherapy and personal care products (handmade scented candles, scalp massagers, body scrubs). We highly value your personal information privacy and security. We strictly comply with relevant U.S. laws and regulations, such as the 1974 Privacy Act, the California Consumer Privacy Act (CCPA), and the Electronic Communications Privacy Act, and follow the principles of “legality, fairness, and necessity” in processing your personal information to ensure the protection of your privacy rights. This policy outlines the collection, use, storage, and protection of your personal information, as well as the rights you have regarding your data. Please read it carefully.

1. Collection Scope and Purpose of Personal Information

We only collect personal information directly related to the shopping service, and we do not collect unrelated information. All data collection is for the purpose of fulfilling orders, optimizing services, and complying with legal requirements. The specific scope is as follows:

• Identity and Contact Information: Includes your name, email, phone number, and shipping address. This data is used for order confirmation, logistics delivery (e.g., accurate delivery within 3-5 business days), after-sales support (e.g., verifying damage for fragile items like ceramic vases), and customer service communication to ensure you receive your products and support.
• Order and Transaction Information: Includes order number, product categories purchased, quantity, payment amount, and payment method. This data is used for order processing, transaction reconciliation, invoicing, and handling refunds, as well as providing order tracking and logistics services.
• Non-Identifying Information: Includes browsing history, product preferences, and time spent on pages. This anonymous data is only used to optimize product recommendations and enhance the website experience. This data is anonymized and cannot be linked to any specific individual.

We will not actively collect sensitive personal information (e.g., social security numbers, full bank card details, biometric data, or religious beliefs). Financial information during the payment process is handled directly by third-party payment providers, and we do not store such sensitive data.

2. Usage and Sharing of Personal Information

(A) Information Usage Guidelines

The personal information we collect is only used for the purposes outlined in this policy. Without your explicit written consent, we will not change the scope of use or use the information for purposes unrelated to the shopping service. Usage scenarios include order preparation and delivery, logistics updates, after-sales support, customer service responses, and service optimization (based on anonymized data).

(B) Third-Party Sharing Restrictions

We will not sell or rent your personal information to unrelated third parties. We only share information with trusted third parties when necessary to deliver services and in compliance with applicable laws, under strict restrictions:

• Sharing with logistics providers: We share your name, shipping address, and phone number solely for the purpose of product delivery and logistics tracking to ensure you receive your products within 7-10 business days.
• Sharing with payment providers: We share order amounts, transaction numbers, etc., solely for payment settlement and reconciliation to ensure transaction security.
• All third parties receiving information are required to have appropriate data protection capabilities, adhere to confidentiality obligations, and not use the shared data for other purposes. We audit and supervise their compliance.

Information will only be disclosed to third parties as required by law or to protect your and others' legal rights.

3. Storage and Protection of Personal Information

(A) Storage Guidelines

Your personal information will be stored on servers that meet U.S. security standards. Data will only be retained for the time necessary to fulfill service purposes or as required by law. After the retention period, we will securely delete or anonymize your data and will no longer use it for any purposes.

(B) Security Protection Measures

We have established a comprehensive technical and management system to prevent risks such as data leaks, tampering, and loss:

• Technical Measures: We use data encryption, firewalls, access control, security vulnerability scans, and other technologies to encrypt and protect data storage and transmission. Regular network security maintenance and vulnerability fixes are conducted.
• Management Measures: Access to personal information is limited to necessary personnel, and we have implemented an operation log tracking system. Employees undergo regular privacy protection and compliance training.
• Emergency Response: We have developed an emergency plan for data breaches. If a breach occurs, we will take immediate corrective actions, notify affected users promptly, and report the incident to the regulatory authorities as required by law.

4. Your Personal Information Rights and How to Exercise Them

Under U.S. privacy laws, you have the following rights regarding your personal information, and you can exercise these rights as follows:

• Right to Know and Access: You have the right to query the personal information we collect and use. You can view it through your account settings or contact customer service for assistance.
• Right to Correct: If you find that your personal information (e.g., shipping address, phone number) is inaccurate or incomplete, you can correct it through your account settings or by contacting customer service.
• Right to Delete: You can request the deletion of your personal information or account closure. We will process your request after verifying your identity (except for information required by law or necessary to fulfill services).
• Rights Consultation and Feedback: If you wish to exercise the above rights or have privacy-related questions or complaints, you can email us at service@mail.sykenixor.com. We will verify and respond within our customer service hours (Monday to Friday, 9:00 AM to 6:00 PM UTC+8:00). In general, we will provide feedback within 24 hours.

We will not discriminate against you for exercising your privacy rights, nor will we refuse to provide services or increase prices.

5. Children's Privacy Protection

We strictly comply with the Children’s Online Privacy Protection Act (COPPA) and do not actively collect personal information from children under 13. If we learn that we have collected information from a minor without parental consent, we will only use it for necessary service purposes and allow parents or guardians to request deletion of such information. If you are a guardian and discover that your child has provided personal information, please contact customer service for assistance.

6. Disclaimer and Additional Provisions

1. If a data security risk occurs due to force majeure, third-party network attacks, or user actions (e.g., password leaks, incorrect information entry), we are not liable after fulfilling reasonable obligations and taking remedial measures.
2. This policy will be updated as required by law or business development. Any changes will be announced through official channels and will take effect immediately after the announcement. We recommend reviewing the policy regularly.
3. Matters not covered by this policy are governed by applicable U.S. privacy laws and international treaties.

We always prioritize your privacy and security, continuously improving our data protection system. Thank you for your understanding and trust in our privacy protection efforts. We wish you a pleasant shopping experience!