Last updated: January 26, 2026
Company Name: Zhijiang Botui Trading Co., Ltd.
Address: Room 1105, Building 1, E-commerce Industry Park, No. 28-1 Donghu Avenue, Majia Town, Zhijiang City, Yichang, Hubei Province, China
Authorized Director: Bao Junliang
Social Credit Code: 91420583MAK4M80B9E
Email: service@mail.sykenixor.com
Phone: 19202533461
Thank you for your interest in our brand. We specialize in offering high-quality department store products in the United States, dedicated to providing you with practical and stylish items that enhance your daily life. To help you better understand our services, we have summarized key information related to our product categories, shipping timelines, and customer service below for your reference.
1. Main Product Categories
We specialize in four major categories of department store products, covering home decor, stationery, everyday essentials, and personal care. Each product is carefully selected to meet your diverse needs:
- Home Decor: Ceramic vases, Chinese-style screen tabletop ornaments, handwoven tapestries — to add an elegant atmosphere to your living space.
- Stationery Gifts: Wooden stamps, vintage feather pens — combining practicality with ceremony, perfect for daily writing or gifting.
- Lifestyle Essentials: Creative fruit forks, silicone cup holders — bringing small joys to everyday tasks, both practical and visually pleasing.
- Aromatherapy & Personal Care: Handcrafted scented candles, scalp massagers, body scrubs — providing you with a soothing and gentle self-care experience.
2. Shipping and Delivery Information
We strive to provide efficient logistics services to ensure you receive your favorite products as quickly as possible. The specific delivery timelines are as follows:
- Shipping Time: Once your order payment is confirmed, we will complete product preparation and ship your order within 3-5 business days. There may be slight delays during holidays, and we will provide tracking information once shipped.
- Delivery Time: After shipping, your order will typically be delivered within 7-10 business days to addresses within the U.S. Delivery to remote areas may take an additional 2-3 business days.
- Special Notice: Fragile items such as ceramic vases will be packaged with extra protection to ensure safe transport. If the product arrives damaged, please contact customer service for assistance.
3. Customer Service
If you have any questions during your shopping experience (e.g., product details, order status, logistics inquiries), please feel free to contact us via the following methods:
Official Email: service@mail.sykenixor.com
Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00)
Friendly Reminder: We will respond to inquiries sent during business hours within 24 hours. For inquiries outside of business hours (weekends and holidays), we will handle them as soon as possible when we return to work. Thank you for your understanding and patience.
4. Additional Information
- The product prices already include the relevant taxes within the U.S. Customs duties are subject to local policies and are the responsibility of the user.
- For information on returns, payment methods, copyright policies, and more, please refer to the corresponding policy details, or contact customer service for further assistance.
- Handmade items (e.g., handwoven tapestries, handcrafted scented candles) may have slight variations due to the unique craftsmanship. This is normal and does not affect the product’s use or appearance.
We always prioritize customer needs and continue to optimize our products and services. Thank you for your trust and support, and we wish you a pleasant shopping experience!
