Last updated: January 26, 2026

Company Name: Zhijiang Botui Trading Co., Ltd.

Address: Room 1105, Building 1, E-commerce Industry Park, No. 28-1 Donghu Avenue, Majia Town, Zhijiang City, Yichang, Hubei Province, China

Authorized Director: Bao Junliang

Social Credit Code: 91420583MAK4M80B9E

Email: service@mail.sykenixor.com

Phone: 19202533461

Thank you for choosing our products and services. We are a brand operating department store products in the U.S., specializing in home décor, stationery gifts, lifestyle essentials, and aromatherapy personal care products. The following terms and conditions (referred to as "these Terms") will govern the transactions between you and us, defining the rights and obligations of both parties. Please read them carefully before placing an order. Once you complete the payment, you are deemed to have fully understood and agreed to accept all the terms outlined herein, including any future revisions or updates to these Terms.

1. Scope of Application and Prerequisites

1. These Terms apply to your purchase of all department store products through our official channels (including online platforms, email orders, etc.), including home décor items (ceramic vases, Chinese-style screen desktop ornaments, handwoven tapestries), stationery gifts (wooden stamps, vintage feather pens), lifestyle essentials (creative fruit forks, silicone coasters), and aromatherapy personal care items (handmade scented candles, scalp massagers, body scrubs).
2. You confirm that you have reached the legal shopping age in the U.S. (18 years old in most states), possess full legal capacity, and are capable of bearing the legal responsibility arising from your purchasing actions.
3. We provide delivery services only within the U.S. (including Hawaii, Alaska, and the District of Columbia). You are required to provide accurate and complete shipping information to ensure smooth order fulfillment.

2. Order Processing and Confirmation

1. After you submit the order and complete payment via official channels, the system will automatically generate an order number, indicating that the order has been successfully submitted. We have the right to review the order information, and upon approval, we will send an order confirmation email to the email address you provided. At this point, the order becomes officially valid.
2. If an order cannot be processed due to insufficient stock, incorrect information, payment issues, etc., we will promptly notify you via email and refund the payment to the original payment account within 3 business days.
3. Once the order is confirmed, if you need to modify the shipping address, phone number, or other details, you must contact customer service through the official email (service@mail.sykenixor.com) before the order is shipped. If the order has already entered the preparation or shipping process, the information cannot be changed, and we appreciate your understanding.

3. Shipping and Delivery Services

1. Shipping Timeframe: After the order is confirmed, we will complete product preparation and ship within 3-5 business days. During holidays, major sales events, or for special products (e.g., fragile items with reinforced packaging), the shipping time may be delayed by 1-2 business days. We will notify you in advance via email.
2. Delivery Timeframe: After shipping, most areas within the U.S. can expect to receive products within 7-10 business days. Delivery to remote areas may take an additional 2-3 business days. The shipping progress will be updated via the tracking link in the order confirmation email.
3. Special Notes: Fragile items, such as ceramic vases, will be packaged with foam fillers and hard paper boxes to ensure safe delivery. If you find any damage or missing items upon receipt, please contact customer service within 24 hours of signing for the package and provide relevant proof. We will handle the issue according to our after-sales policy.
4. If the product is returned due to reasons such as an incorrect shipping address or multiple delivery failures due to no one being available to sign for the package, you will bear the round-trip shipping costs. After receiving the returned product, we will contact you to discuss further processing.

4. Product Information

1. Product Quality: We guarantee that all products sold have passed quality inspection and meet relevant U.S. product quality standards. Handmade items (e.g., handwoven tapestries, handmade scented candles) may have slight variations in texture and color due to the nature of the craft. These differences are normal and do not affect their quality or use.
2. Aromatherapy and Personal Care Products: Personal consumables, such as body scrubs and handmade scented candles, cannot be returned or exchanged unless there is a quality issue after opening. It is recommended to perform a skin sensitivity test before use. People with sensitive skin should use caution, as we are not responsible for any discomfort caused by individual skin types.
3. Product Images: Product images are for reference only. The actual color and size may slightly vary due to factors such as lighting, display devices, and handcrafting. The actual received item shall prevail.

5. Customer Service Guidelines

1. Service Hours: Customer service hours are Monday to Friday, from 9:00 AM to 6:00 PM (UTC+8:00). Inquiries outside of working hours (weekends and holidays) will be prioritized and processed on the next working day.
2. Service Scope: Our customer service team will assist you with order tracking, logistics inquiries, product information, after-sales support, and other services. You can contact us via the official email (service@mail.sykenixor.com). We will respond to inquiries within 24 hours during business hours.

6. Liability Limitations and Disclaimers

1. We will strictly fulfill our service obligations as stipulated in these Terms. However, we will not be liable for delays or failure to perform due to force majeure (such as natural disasters, logistics interruptions, or policy changes) or third-party service failures (such as issues with payment providers or logistics services). We will notify you and take reasonable remedial actions but will not be liable for additional compensation.
2. We are not responsible for any losses resulting from your own operational errors (e.g., password leaks, incorrect information submission) or misuse of products. We will try to assist in resolving disputes arising from personal preferences (e.g., dislike of the product, mismatched style) but are not liable for compensation.
3. These Terms do not exclude or limit your statutory rights under U.S. law. Any clauses that exclude consumers' legal rights or reduce our statutory responsibility are invalid.

7. Amendment of Terms and Dispute Resolution

1. We reserve the right to update or amend these Terms in accordance with changes in laws, regulations, or business needs. Any revised Terms will be announced through official channels. The revised Terms will apply to all new orders, while previous orders will remain governed by the original Terms.
2. Disputes arising from the fulfillment of these Terms should first be resolved through amicable negotiations. If negotiations fail, the dispute can be submitted to a relevant arbitration agency in the U.S., or the competent court in the location where the product was delivered.

If you have any questions regarding these Terms, please feel free to contact us via the official email (service@mail.sykenixor.com). Thank you for your understanding and support, and we wish you a pleasant shopping experience!