Last updated: January 26, 2026
Company Name: Zhijiang Botui Trading Co., Ltd.
Address: Room 1105, Building 1, E-commerce Industry Park, No. 28-1 Donghu Avenue, Majia Town, Zhijiang City, Yichang, Hubei Province, China
Authorized Director: Bao Junliang
Social Credit Code: 91420583MAK4M80B9E
Email: service@mail.sykenixor.com
Phone: 19202533461
Thank you for purchasing our department store products! To ensure you have a clear understanding of the shipping and delivery details of your order, we have outlined the following policies to guarantee a smooth and hassle-free shopping experience. We are committed to providing efficient and convenient delivery services across the United States, ensuring that every item reaches you safely.
1. Delivery Range and Timeliness
We provide delivery services across the entire United States. For all types of department store products, including ceramic vases, handcrafted aromatherapy candles, wooden stamps, etc., we arrange delivery based on the following timeframes:
- Shipping Timeframe: After order payment confirmation, we will prepare and ship your order within 3-5 business days. During holidays, there may be slight delays. The exact shipping time will be communicated to you via the order notification.
- Delivery Timeframe: After shipping, the typical delivery time is 7-10 business days (remote areas may experience an additional 2-3 business days). You can track the delivery progress using the tracking link provided in the order details for real-time updates.
Note: Some fragile items (such as ceramic vases) will be packaged with extra reinforcement to prevent damage during transit. This may result in an additional 1-2 business days for preparation. We appreciate your understanding.
2. Shipping Fees
As a special offer to our valued customers, we are pleased to provide free shipping on all orders! You will not incur any shipping fees, regardless of the order amount or the types of products purchased (such as home decor, stationery gifts, lifestyle items, aromatherapy products, etc.). Enjoy a true no-extra-cost shopping experience.
3. Taxes and Customs Duties
- Taxes: The price you pay for the product already includes all applicable taxes within the United States. There will be no additional hidden taxes. The amount displayed at checkout is the final amount to be paid.
- Customs Duties: Customs duties are subject to local regulations in the United States. Any customs duties that may arise due to personal orders or changes in local policies are the responsibility of the buyer. We will declare the order information honestly, and the customs duties will be determined by the local customs authorities. Please pay attention to customs notifications before receiving your goods, and complete any necessary procedures in a timely manner.
4. Handling Delivery Issues
If your order has not arrived within the expected timeframe, or if there is an issue with the logistics information (such as delays, loss, or damage), please contact our customer service team immediately. We will assist you in verifying the logistics situation and coordinating a solution to resolve the issue and protect your rights.
5. Customer Service Contact Information
Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00)
Official Email: service@mail.sykenixor.com
If you have any questions about shipping or delivery, please feel free to contact customer service via the above methods. We will promptly answer your questions and provide assistance.
Kind Reminder: For aromatherapy products (such as handcrafted aromatherapy candles, body scrubs) and fragile items (such as ceramic vases), if there is minor packaging compression during transit that does not affect the product's usability, we will not provide replacement or returns. Thank you for your understanding and cooperation.
