Last updated: January 26, 2026
Company Name: Zhijiang Botui Trading Co., Ltd.
Address: Room 1105, Building 1, E-commerce Industry Park, No. 28-1 Donghu Avenue, Majia Town, Zhijiang City, Yichang, Hubei Province, China
Authorized Director: Bao Junliang
Social Credit Code: 91420583MAK4M80B9E
Email: service@mail.sykenixor.com
Phone: 19202533461
Thank you for purchasing our department store products in the United States, which include a full range of categories such as home decor, stationery gifts, lifestyle items, and aromatherapy care products (ceramic vases, wooden stamps, creative fruit forks, handcrafted aromatherapy candles, etc.). To protect your shopping rights, we would like to provide the following information regarding our product warranty:
1. Warranty Service Explanation
Due to the nature of the products we offer (including fragile items, handcrafted goods, and personal care products), we currently do not provide warranty services for these items.
- Fragile items such as ceramic vases, and handcrafted goods like handwoven tapestries, may have slight imperfections due to material characteristics or variations in the handmade process, and they are susceptible to damage from external force during use.
- Aromatherapy products (such as handcrafted aromatherapy candles and body scrubs) are personal consumables, and once used, they cannot be verified again.
- Everyday items like wooden stamps and silicone coasters are subject to wear based on individual usage habits, and therefore no warranty is provided. We kindly ask for your understanding.
2. Rights and Guidance
If the product you purchased has quality issues or is damaged upon arrival, you can refer to our Return and Exchange Policy as follows:
- You may request a return or exchange within 14 days of receiving the product, by providing order information and photos/videos of the product issue (the product and packaging must meet the return/exchange standards).
- Return or exchange requests can only be initiated after the order status has been updated to "Shipped," which will be done within 24 hours of receiving the product.
- If the return or exchange is due to a product quality issue, we will cover the shipping cost. If the return or exchange is due to personal reasons, you will bear the shipping cost, and the refund will be processed within 15 business days after we receive the returned product and will be credited to your original payment account.
3. Consultation and Assistance
If you have any questions regarding the product or the return/exchange process, please contact our customer service team. We will do our best to assist you:
- Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00)
- Official Email: service@mail.sykenixor.com
Friendly Reminder: To reduce unnecessary disputes, we recommend that you inspect the appearance and condition of the product immediately upon receipt, especially fragile items like ceramic vases. If you notice any issues, please contact our customer service team promptly. Thank you for your understanding and support.
