Last updated: January 26, 2026
Company Name: Zhijiang Botui Trading Co., Ltd.
Address: Room 1105, Building 1, E-commerce Industry Park, No. 28-1 Donghu Avenue, Majia Town, Zhijiang City, Yichang, Hubei Province, China
Authorized Director: Bao Junliang
Social Credit Code: 91420583MAK4M80B9E
Email: service@mail.sykenixor.com
Phone: 19202533461
Thank you for your interest in our U.S. department store brand! We specialize in providing high-quality home decor, stationery gifts, lifestyle items, and aromatherapy products, including ceramic vases, wooden stamps, creative fruit forks, handcrafted aromatherapy candles, and more. If you have any questions, suggestions, or needs, feel free to contact us through the following channels. We are dedicated to serving you.
1. Official Consultation Channels
We prioritize providing service through our official email. You can send an email at any time to share your concerns, and we will verify and respond to each one.
Official Email: service@mail.sykenixor.com
Kind Reminder: When sending an email, we recommend including your order number (if applicable), contact information, and the specific issue to help us quickly locate your request and process it efficiently.
2. Customer Service Hours
Our customer service hours are as follows:
Monday to Friday: 9:00 AM to 6:00 PM (UTC+8:00)
- Emails sent during working hours will be responded to within 24 hours.
- For inquiries outside working hours (weekends, holidays, and non-service hours), we will prioritize and address them on the next business day after we return to work. Thank you for your understanding and patience.
3. Frequently Asked Questions (FAQ) Guide
If you have common questions about order shipping, logistics tracking, payment methods, or return and exchange policies, please refer to our FAQ page for quick answers:
- Shipping Time: Orders will be processed and shipped within 3-5 business days after payment. You can expect to receive your items within 7-10 business days after shipping (delivery to remote areas may take an additional 2-3 business days).
- Product Information: Minor differences in handmade products and fragile items (e.g., ceramic vases) are normal. Please check the condition of the product upon receipt.
- After-Sales Policy: We do not provide warranty services for products. For quality issues, you can apply for returns or exchanges within 14 days of receiving the product, in accordance with our Return and Exchange Policy.
4. Additional Information
We value every user's feedback. Whether it's product suggestions, service improvements, or partnership inquiries, please feel free to communicate with us via our official email. We will continue to improve our products and services to provide you with a more enjoyable shopping experience.
Thank you for your trust and support. We look forward to exploring more possibilities for a high-quality life with you!
